IT Services
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IT SERVICES · Registered business. Documented service.

Warranty, documents and service terms

We are a registered sole trader serving private customers and organisations. We sign a contract, prepare a handover certificate if equipment is handed over for repair, and issue a completion certificate with warranty details and amounts paid. Organisations also receive an invoice.

Discuss the issue +996 550 793 123

Registered business. Documented service.

We are registered as an individual entrepreneur (sole trader) and work with private customers and organisations. Each order is documented, with the scope, price and terms agreed before work starts.

We sign a contract with private customers and organisations. The scope, price and terms are agreed before work starts. If you hand equipment over to us for repair, we prepare an equipment handover certificate. When the work is finished, we issue a completion certificate listing the work performed, the date, warranty terms and period, and amounts paid. For organisations (legal entities), we also issue an invoice for payment. Payment by QR code is preferred; cash is also accepted.

The warranty covers our work. If the same fault returns because of that work, we’ll fix it free of charge. The work performed, date, warranty terms and period, and amounts paid are recorded in the completion certificate.

Visits and diagnosis

  • Bishkek: a separate 500 KGS call-out fee applies regardless of the labour cost. Total: call-out fee + work carried out + agreed materials.
  • Diagnosis without repair: 700 KGS for diagnosis + 500 KGS call-out fee = 1,200 KGS for a daytime visit in Bishkek. When we carry out work, diagnosis is not charged separately; the call-out fee still applies.
  • Surrounding area: a surcharge from 500 KGS applies on top of the base call-out fee. We confirm the amount for your address before the visit.
  • Night visits, 22:00–08:00: a surcharge of 1,000 KGS applies on top of the base call-out fee, including diagnosis-only visits. Night and out-of-town surcharges apply together.
  • We take calls and requests around the clock. Visit times are confirmed individually. We agree on the total before work starts and carry out extra work only with your approval.

Warranty on our work

30 daysSoftware and Windows installation, and network and peripheral setup.

90 daysHardware repairs, component replacement and cooling-system servicing.

Full warranty terms

If the same fault returns because of our work, we’ll fix it and make a warranty visit to the original address at an agreed time, free of charge. The warranty covers the work performed; unrelated new faults, damage and later changes are assessed separately.

The completion certificate records the work performed, date, warranty terms and period, and amounts paid. Warranty terms for parts are agreed before purchase, taking the supplier’s warranty into account. Whether a repair can be completed on site depends on the model and symptoms; soldering and other work requiring a workshop are discussed separately in advance.

From your first enquiry to the finished work

  1. 01

    Discuss the issue and arrangements

    We ask about the symptoms, device model and important files, then discuss a visit or remote support. We confirm the time, diagnostic arrangements and any call-out charges.

  2. 02

    Agree on the work and cost

    Before work starts, we sign a contract and agree the scope, parts and price. If equipment is handed over to us for repair, we prepare a handover certificate. Any changes are agreed before extra costs are incurred.

  3. 03

    Carry out the work and test it

    We test the equipment under the conditions that caused the fault and check the agreed functions. Before working with files, we discuss backups and which changes you approve.

  4. 04

    Show you the result and provide the documents

    We check the result with you and issue a completion certificate recording the warranty terms and period, date and amounts paid. Organisations also receive an invoice for payment.

Tell us about important files before work starts

Tell us about important files before a repair or reinstallation. We’ll discuss backups and any risks to your data first. Do not enter passwords, access codes or payment details in the form. Software-based data recovery from a working drive recognised by the computer is assessed separately.

View all prices and estimate a visit

LET’S FIND THE SOLUTION

What’s wrong with your equipment?

Leave your number and briefly describe the issue.
We’ll ask a few questions to understand the issue.

Visits across Bishkek and the surrounding area

Remote help across Kyrgyzstan

Questions are welcome too

Prefer to call?+996 550 793 123

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Your phone number is enough to get started. The device model and a short description will help us understand the problem sooner.

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We will discuss the task and the right way to help.

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