One-off support
One specific task: diagnosis, agreed remedial work and testing. Office work starts at 1,500 KGS for the first hour, plus the call-out fee; additional work is agreed first.
Discuss your support needsVISITS ACROSS BISHKEK AND THE SURROUNDING AREA
Business IT support in Bishkek
We help with staff computers, network connections and office equipment. We’ll start with your immediate task and priorities, then discuss one-off work or ongoing support separately.
One-off office IT support — first hour · 1 hour
- Labour
- from 1,500 KGS
- Call-out fee in Bishkek
- 500 KGS
- Daytime total in Bishkek
- from 2,000 KGS
The call-out fee is 500 KGS. Out-of-town and night surcharges, parts and extra work are charged separately. We agree on the work and total cost before starting.
Registered sole trader · contract and completion certificate · IT experience since 2015
Support that fits your office
For ongoing support, we agree on the number of workstations, covered systems, support hours, included visits and additional work. The price depends on that scope. One-off support starts at 1,500 KGS for the first hour, plus the call-out fee.
Ongoing support
We agree on the covered workstations and systems, maintenance schedule, access arrangements and backup checks. We also define support hours, included visits and exclusions. Pricing depends on the agreed coverage.
Discuss your support needsIT projects
Office networks, NAS setup, email migration or backups. We agree on the requirements and estimate first, then schedule the work, test the result and hand over the settings. Hardware and subscriptions are listed separately.
Discuss your support needsWhat we include in the report
Requests and completed work; configuration changes; agreed backup checks; unresolved issues; recommendations and next-stage costs. Response and restoration targets are agreed separately.
We sign a contract with private customers and organisations. The scope, price and terms are agreed before work starts. If you hand equipment over to us for repair, we prepare an equipment handover certificate. When the work is finished, we issue a completion certificate listing the work performed, the date, warranty terms and period, and amounts paid. For organisations (legal entities), we also issue an invoice for payment. Payment by QR code is preferred; cash is also accepted.
WHEN TO GET IN TOUCH
A clear plan for your office IT.
- You need workstations prepared or set up
- Network, printing or device access problems interrupt work
- You need a one-off task handled or want to discuss ongoing support
ABOUT THE SERVICE
One-off help and ongoing support
For a one-off request, we ask which workstations are affected, what is interrupting staff and which systems are in use. We first agree on the priority: preparing a computer, network access, printing or another issue within our service scope.
Before work starts, we identify your nominated contact, arrange access to equipment and agree on permitted changes. Account and data access are limited to what the job needs. Backups and file transfers are discussed before changes, and the result is checked with your company’s representative.
Ongoing support is priced after reviewing the number of workstations, equipment and typical requests. The website does not offer a fixed unlimited-work package or a guaranteed response time. Schedule, charges and the request process are agreed separately.
We are a registered sole trader. We sign a contract with private customers and organisations. The scope, price and terms are agreed before work starts. If you hand equipment over to us for repair, we prepare an equipment handover certificate. When the work is finished, we issue a completion certificate listing the work performed, the date, warranty terms and period, and amounts paid. For organisations (legal entities), we also issue an invoice for payment. Payment by QR code is preferred; cash is also accepted.
WHAT WE DO
How we provide support
The scope depends on the equipment and the issue.
We’ll confirm the details before work starts.
- 01
Discuss your tasks and office equipment
We’ll identify the affected workstations, equipment and impact of the problem.
- 02
Set priorities and agree how to work together
We’ll agree on priorities, your nominated contact and a suitable work window.
- 03
Confirm the work, access and visit time
Before changes, we’ll confirm access, pricing, extra hours and the scope of the job.
- 04
Check the result with your nominated contact
We’ll check the result with your representative and discuss any further support.
What we check at handover
- Agreed workstations and affected services are checked.
- Completed work, outstanding issues and recommendations are handed over.
What we agree separately
Monthly support, extra hours, purchases and projects are agreed separately from the first hour of one-off support.
PRICING AND VISITS
Service pricing
Tell us the model, the symptoms and your area.
We’ll agree on the scope and the total cost.
- One-off office IT support — first hourThe first hour of agreed work; the call-out fee is extra and further hours are agreed beforehand.
- from 1,500 KGS1 hour
- Additional hour of IT workContinuation of an agreed job; not an automatic extra charge.
- from 1,500 KGS1 hour
- Employee workstation setupAn existing OS, user account, network and one printer; applications and licences are extra.
- from 1,500 KGS1 computer
- Shared folder with access permissionsOne folder on an existing network, one user group and an access test.
- from 1,500 KGS1 folder on 1 computer
- Recurring business IT supportA separate agreement covering equipment, work, support hours and visits.
- Quoted individually1 agreed project
One-off office IT support starts at 1,500 KGS for the first hour. Extra hours, ongoing support, licences and equipment are priced before work starts. Software setup has a 30-day warranty; hardware work has a 90-day warranty.
Ask for a priceEstimate labour and call-out costs
Visit charges
- Bishkek: a separate 500 KGS call-out fee applies regardless of the labour cost. Total: call-out fee + work carried out + agreed materials.
- Diagnosis without repair: 700 KGS for diagnosis + 500 KGS call-out fee = 1,200 KGS for a daytime visit in Bishkek. When we carry out work, diagnosis is not charged separately; the call-out fee still applies.
- Surrounding area: a surcharge from 500 KGS applies on top of the base call-out fee. We confirm the amount for your address before the visit.
- Night visits, 22:00–08:00: a surcharge of 1,000 KGS applies on top of the base call-out fee, including diagnosis-only visits. Night and out-of-town surcharges apply together.
- We take calls and requests around the clock. Visit times are confirmed individually. We agree on the total before work starts and carry out extra work only with your approval.
Diagnosis is not charged separately when we carry out work. If the same fault returns because of our work, the warranty covers fixing it and a visit to the original address at an agreed time, free of charge.
All prices and full warranty termsBEFORE THE VISIT
What we need for a quote
Tell us the number of workstations, main tasks, network equipment and a suitable visit time. A general description is enough: do not send business documents, passwords, employees’ personal data or system access details through the public form.
Phone number and service areaGOOD TO KNOW
Service questions
Can we call you for just one task?
Yes. You can start with a specific computer, network or printing problem. The first hour of one-off IT support starts at 1,500 KGS; extra hours and other terms are agreed before work starts.
Do you offer a fixed monthly rate per computer?
There is no preset fixed rate at present. For ongoing support, we need to review the number of workstations, equipment, schedule and expected requests, then agree on pricing and terms.
Can you work outside office hours?
We take requests around the clock. The visit and access to equipment are arranged with your nominated contact. A night surcharge of 1,000 KGS applies to visits between 22:00 and 08:00.
Do you guarantee arrival within a set time?
We confirm arrival times for each request. Response times and service priority for ongoing support can be agreed separately. Round-the-clock requests do not imply a guaranteed arrival time.
Documents for your order
Warranty and documentsA contract before work starts
We sign a contract with private customers and organisations. The scope, price and terms are agreed before work starts.
A certificate when equipment is handed over
If you hand equipment over to us for repair, we prepare an equipment handover certificate.
A completion certificate
When the work is finished, we issue a completion certificate listing the work performed, the date, warranty terms and period, and amounts paid.
An invoice for organisations
For organisations (legal entities), we also issue an invoice for payment.
LET’S FIND THE SOLUTION
What’s wrong with your equipment?
Leave your number and briefly describe the issue.
We’ll ask a few questions to understand the issue.
Visits across Bishkek and the surrounding area
Remote help across Kyrgyzstan
Questions are welcome too
Prefer to message?Message us on WhatsApp (opens in a new tab)
Your phone number is enough to get started. The device model and a short description will help us understand the problem sooner.
Request help
We will discuss the task and the right way to help.
REQUEST SENT
Thanks for getting in touch.
We will contact you to discuss the task and how we can help.
Request number